CH
Hampton by Hilton, as the international mid-to-high-end business chain hotel brand under Hilton, has been in contact with Yunji Technology since 2019, and the consensus on smart hotels has laid the foundation for future deep cooperation.
Among them, as the core of the HDOS solution, the most powerful product perceived by users - Yunji Technology autonomous delivery robot "Run" , is also the first Yunji product introduced by Hilton Huanying. "Run" is a commercial service robot that can ride elevators autonomously, with a range of practical functions such as delivery, guiding, voice promotion, and remote calling.
Autonomous delivery robots significantly relieves the pressure on hotel staff in delivering goods, improves the efficiency of hotel delivery, and delegates repetitive mechanical work to robots, allowing people to do more valuable things. The service robot "Run" can provide services 24 hours a day without interruption, with high service completion rate and accurate service data recording. Hotel staff can use robots to solve single and repetitive tasks, freeing up some manpower.
Autonomous delivery robots "Run" is used in hotels, which can also significantly improve the OTA review scores. Interactions between guests and robots increase their favorability towards the hotel, resulting in higher review rates. Data shows that after hotels use the service robot "Run", there is a significant increase in active review rates and review rates with photos. Guests not only leave voluntary reviews but also share photos of the robot in their reviews. According to review data analysis from Ctrip, the average review score of hotel using autonomous delivery robots:reviews containing the keyword "robot" is 4.85, higher than the average review score without "robot" which is 4.76. Reviews containing "robot" also have a higher proportion in the high-score section (>4.5), accounting for about 84.1%, with most of them being a score of 5.
"Intelligent products have always been an important trend in the development of the hotel industry. Hampton by Hilton attaches great importance to the application of intelligent products in hotel scenarios. We have gradually introduced hotel AI butlers and robot services, and through further optimization of service processes, we provide guests with more efficient and comprehensive stay experience. In practical applications, robots not only alleviate the repetitive work of employees but also are loved by many guests for their efficient and convenient delivery services, enriching our interaction with guests and fully interpreting our service concept of 'friendly, reliable, caring, and comprehensive.' The next step is to promote robot services to more Hampton by Hilton hotels nationwide and further leverage their functional advantages to help improve hotel operational efficiency."
- Gan Qiusheng Head of Products and Innovation Development, Hampton by Hilton (China)
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